Privacy Policy

At Healing Heart Family Services, LLC ("HHFS," "we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and utilize our services. By using our website or engaging with our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information from you in various ways, including when you visit our website, fill out forms, or interact with our services. The types of information we may collect include:

Personal Information: Name, contact details (email, phone number), address, and any other information you provide to us directly.
Health Information: As part of our mental health services, we may collect personal health information relevant to our work, in compliance with privacy laws (e.g., HIPAA).
Technical Information: Information about your device, IP address, browser type, and browsing behavior on our website.

2. How We Use Your Information

We use your personal information to provide and improve our services. Specifically, we may use your information for:

Providing mental health services and support.
Communicating with you about services, appointments, or inquiries.
Responding to your questions or requests.
Improving the functionality and security of our website.
Complying with legal and regulatory requirements.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist with operations, such as hosting or IT services.
Legal Requirements: We may disclose your information if required by law, regulation, or to protect the safety and rights of individuals.
Health-related Information: If applicable, we may share information with healthcare professionals in accordance with relevant privacy laws (e.g., HIPAA).

4. Data Security

We take reasonable steps to protect the information we collect from unauthorized access, use, alteration, or destruction. While we strive to protect your information, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

5. Your Rights and Choices

You have certain rights concerning your personal information, including the right to:

Access and Update: Request access to your personal information and update any inaccuracies.
Opt-out: Opt-out of receiving marketing communications from us at any time.
Withdraw Consent: If you have provided consent for us to use your information, you may withdraw it at any time, subject to applicable legal or contractual obligations.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. These tools help us analyze website usage, improve services, and provide personalized content. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware of any such data collection, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on this page and update the date at the bottom. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Healing Heart Family Services, LLC
[Insert Contact Information, e.g., Address, Phone Number, Email]

Effective Date: June 27, 2025